Privacy Policy - Halcyon Hot Springs

Enjoy More with Your Spa Treatment

Spend a minimum of $100 per person on spa treatments and receive complimentary access to the hot springs, robe rental, and towel service.

*Must be redeemed same-day within our regular operating hours.

 

Our Hot Springs are also open to non-registered guests. Drop-in use of the Hot Springs is available at a limited capacity, passes can be purchased from Guest Services.

 

Halcyon Hot Springs Resort offers accommodation for in-house guests with a 2-Night minimum Friday-Saturday.

 

Please contact our front desk team by email: info@halcyon-hotsprings.com or by phone: 250-265-3554 if you have specific questions.
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Inquiries

Phone toll-free: 1.888.689.4699
Local phone: 1.250.265.3554

5655 Hwy 23 North
Nakusp, BC
V0G1R0

Privacy Policy

  1. INTRODUCTION

This Privacy and Cookie Policy defines and informs you of the manner in which Halcyon Hot Springs Resort uses and protects the information you transmit to us, as the case may be, when you use this site accessible from the following address halcyon-hotsprings.com (hereinafter the “Site”).

It is possible that Halcyon Hot Springs Resort, amend this document from time to time, namely with a view to comply with any legislative, regulatory, jurisprudential or technological developments. These modifications are binding on you as soon as they are put online. Please review this Privacy and Cookie Policy on a regular basis to ensure that these changes are suitable for you.

  1. SCOPE

This policy only applies to the use of the Site as well as the information collected on our booking platform (via IQ-WebBook).

  1. PERSONAL DATA

Halcyon Hot Springs Resort may be required in certain cases to collect or ask you information about yourself including your name, first name, surname, email address, telephone number, bank references, date of birth, date for an important event (wedding, celebration, etc.) and status (hereinafter your “Personal Data”). By providing this information, you expressly agree that it be processed by Halcyon Hot Springs Resort, for the purposes hereinafter mentioned.

Thus, in accordance with the relevant regulations, Halcyon Hot Springs Resort informs you of the following:

  • I. Identity of the person responsible for your Personal Datas

The person responsible is Halcyon Hot Springs Resort having its head office at 5655 Highway 23 North, Nakusp, BC, Canada, V0G 1R0. Email: info@halcyon-hotsprings.com.

  • II. Purposes for which Personal Data are collected

Halcyon Hot Springs Resort may process your Personal Data for the following purposes:

    • Provide the information or services that you have requested (more particularly: sending of newsletters, commercial offer, booking confirmation, etc.);
    • Provide, execute, maintain, approve and promote our services;
    • Collect information enabling us to improve our Site, our products and services (in particular by means of surveys);
    • To contact you about various events, promotions, contests relating to Halcyon Hot Springs Resort that could be of interest to you;
    • Security reasons (for example, to know how many people there are in a room in case of fire);
    • In response to a search warrant or other application or order in accordance with the regulations in force, or to respond to an investigative body in the event of a violation or breach of the regulations in force, or as otherwise required or authorized by it.
  • III. European Economic Area (EEA)

If you are an individual of the EEA, the legal basis for our collection and use of Personal Data depends on the Personal Data involved and the context in which we collect such data. However, we will normally collect your Personal Data only if you consent to it. You have the right to withdraw or refuse this consent at any time.

We cannot guarantee that our policy meets all the requirements of the regulations applicable to you.  However, we assure you that we are striving to develop and implement a policy that respects the broad principles of data protection, in the prospect of different regulations currently in force around the world.

  • IV. Recipients

Only Halcyon Hot Springs Resort and its employees are recipients of your Personal Data. These will not be passed on to a third party. Neither Halcyon Hot Springs Resort, nor any of its employees sells or commercialises your Personal Data.

In addition, each employee of Halcyon Hot Springs Resort who may have access to your Personal Data has been subject to an audit of her/his criminal record. All employees must also read the policies of Halcyon Hot Springs Resort and agree to respect the content of these policies.

Halcyon Hot Springs Resort informs you that it processes and files your Personal Data that you transmit us through a third party. Halcyon Hot Springs Resort This third party is located in Canada. Halcyon Hot Springs Resort has previously ensured the implementation by this third party of proper safeguards and compliance with the current regulations on confidentiality and data protection.

Finally, when agreements are reached with service providers or agents who may have access to your Personal Data, we require that our service agreements with them contain provisions for the protection and confidentiality of information comparable to our privacy requirements in terms of data protection.

  • V. Security

Although zero risk does not exist in computer science, Halcyon Hot Springs Resort has taken the necessary steps to ensure the security of your Personal Data:

    • The Site, extensions, scripts and other programming codes allowing the various functionalities of the Site are regularly updated to correct any possible security breach;
    • Access to the management of the Site and related services (such as Google Analytics, Google Adsense, mailbox) is password-protected;
    • Access to the management interfaces of your Personal Data is via a regularly updated secure browser and devices equipped with security features (automatic locking, software and antivirus applications, passwords, etc.);
    • This website uses an SSL security certificate that guarantees the encryption of your data when it is sent from your device to the computer server;
    • Tools have been installed on the Site to permanently analyse, detect and eradicate potential malicious threats. These threats include malicious code (malware), malicious URLs, and hacking attempts.
  • VI. Duration of retention

Your Personal Data is kept by Halcyon Hot Springs Resort only for the time corresponding to the purpose for which they were collected, as indicated in section “II” above, unless a longer retention period is required or permitted by law. If we no longer have a legitimate business interest in continuing to process your Personal Data, we will delete anonymise it, or if it is not possible to do so (because, for example, your Personal Data has been stored in backups), then we will store your Personal Data in a secure manner and ensure that it ceases to be processed until it is possible to delete it.

  • VII. Rights on your data

You have the following rights regarding your Personal Data, which you can exercise by writing to the mailing address mentioned at Section “I” above:

  1. a) Right of access and communication of data: you can access the Personal Data which concerns you. However, because of Halcyon Hot Springs Resort’s obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you provide proof of your identity;
  2. b) Right to rectify data: you may request the rectification, updating, locking or deletion of data concerning you which may prove inaccurate, erroneous, incomplete or obsolete;
  3. c) Right to oppose automated processing and profiling.
  • VIII. Delay to reply

Halcyon Hot Springs Resort undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period of time which may not exceed one (1) month from the receipt of your request.

  • IX. Purchase or sale of a business

In the event that Halcyon Hot Springs Resort sells part or all of its business or sells or transfers shares or otherwise participates in a merger or transfer of business, the Personal Data may be transferred to a third party as part of the transaction.

  • X. Third parties

Halcyon Hot Springs Resort is not responsible for the data collected on our Site through third parties (such as Google Analytics, LinkedIn, booking platform “IQ-WebBook”, etc.) and has no control over the location of the data collected by them. Information regarding the location of Personal Data to third parties may be provided by Halcyon Hot Springs Resort on demand.

  • XI. International transfers of data

We may transfer the information we collect about you to countries other than the country in which we originally collected it, for data storage and processing purposes, and to operate our services. These countries may not have the same data protection regulations as your country. However, when such transfers occur, we will protect your Personal Data and we will take appropriate action to ensure that international transfers are made in accordance with applicable regulations.

  • XII. Procedure in case of security incidents

In the event of security incidents involving your Personal Data, Halcyon Hot Springs Resort undertakes to report the incident to the competent supervisory authority in accordance with the regulations in force and within the required deadlines. Halcyon Hot Springs Resort also agrees to notify you promptly by email. “Security incidents” means the actual unauthorized access or use of your Personal Data by an unaffiliated third party or the loss, theft or unauthorized disclosure or processing of your Personal Data.

  • XIII. Complaint

If you consider that Halcyon Hot Springs Resort does not respect its obligations with respect to your Personal Data, you can address a complaint or a request to the competent authority.

  1. COOKIES

Our policy of the use of cookies allows you to better understand the provisions that we implement in terms of browsing our Site.

  • I. General information about cookies on the Site

During each connection to the Site, we use cookies to store or retrieve information from your browser. A cookie is a small piece of information (a text file) that a Web site, when you use it, asks your browser to store on your device to remember information about you, such as your preferences, language, the computer device you are using, your IP address, your country, your type of browser or operating system, the date and time you access the site and the pages visited. The types of cookies used are generally classified into four categories:

    • 1. Strictly necessary cookies: they are useful for the Site to function normally and they cannot be disabled.

 

    • 2. Performance cookies (example: Google Analytics): These make it possible to count the visits and the sources of traffic on our Site. If they are disabled, we will not know when you visited our Site. These cookies are anonymous.

 

    • 3. Features cookies: in case of deactivation, these cookies will cause our features to not be optimal or even failing.

 

    • 4. Targeting cookies (example: Facebook, Linkedln): they serve to gather information about your activities on our Site and other sites in order to draw a profile of your interests. By disabling them, you are getting away from our targeted advertising on other websites.

Once created, cookies generally do not contain any personal information, other than the URL of the website that created the cookie, the duration of the file’s capabilities and effects, and a random, unique encrypted code. The computer server of the Site can read only the cookies that it has placed in your device; it does not have access to any other information on your computer or mobile device. Thus, cookies cannot scan your device and perform searches on it to find your personal information. Due to the limited information contained in a cookie, it cannot usually be used to reveal your identity or personal identifiable information.

In summary, cookies are used to facilitate browsing through the pages of the Site, to gage our performance, as well as to compile statistics.

  • II. Blocking cookies

You can, at any time, set your browser to block cookies. However, you should be aware that this action may deprive you of certain features available on the Site or that it may stop working. Where applicable, Halcyon Hot Springs Resort declines any responsibility concerning the consequences related to the degradation of your browsing conditions that occur because of your choice to refuse, delete or block cookies required for the operation of the Site. These consequences cannot constitute damage and you cannot claim any compensation for this fact.

If you are an individual of the European Economic Area (EEA), according to the provisions of the RGPD, no cookie (except strictly necessary cookies) is stored in your device until you have taken an action, that of accepting this privacy policy and use of cookies. You can also set your browser to block or warn about cookies.

  • III. Setting your cookie preferences

Your browser also allows you to delete existing cookies on your device or to notify you when new cookies may be filed. To find out how to change your cookie preferences, please find below links which may help you to access your browser’s menu provided for this purpose:

For any query or additional information about this policy, please do not hesitate to contact us.